Refund policy

RETURN & REFUND POLICY

At ZEVQARO, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

RETURN ELIGIBILITY

To be eligible for a return, your item must be in the same condition in which you received it, unused, undamaged, and in its original packaging. You may also be required to provide your order number and proof of purchase.

To request a return, please contact us at zevqaro.support@gmail.com before sending any item back.

If your return is approved, we will provide you with the appropriate return instructions and return address. Items returned without prior authorization may not be accepted.

Please do not send returns to any address shown on the original shipping package unless we specifically instruct you to do so.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible at zevqaro.support@gmail.com and provide your order number along with photos or other relevant information.

We will review the issue and, when appropriate, arrange a replacement, refund, or another suitable solution.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including personalized or custom-made products, used or damaged products, gift cards, and items that cannot be returned for health, safety, or hygiene reasons.

Please contact us if you have questions about whether a specific item is eligible for return.

RETURN SHIPPING

Return shipping costs may be the responsibility of the customer unless the item received was defective, damaged, incorrect, or otherwise required by applicable law.

Any applicable return shipping instructions and costs will be communicated after your return request has been reviewed.

EXCHANGES

If you would like a different item, please contact us. Depending on the circumstances, the fastest option may be to return the original item and place a new order after the return has been approved.

REFUNDS

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank, credit card provider, or payment provider may require additional time to post the refund to your account.

ORDER CANCELLATIONS

If you need to cancel or modify an order, please contact us as soon as possible at zevqaro.support@gmail.com. We cannot guarantee cancellation or modification once an order has entered processing or has been shipped.

CONTACT US

For questions regarding returns or refunds, please contact us:

ZEVQARO
Email: zevqaro.support@gmail.com
Website: zevqaro.com